Privacy Policy

    Last updated: 10 April 2026

    1. Introduction

    Welcome to Linkai Digital ("we," "our," or "us"). We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This policy explains what personal information we collect, how we collect it, how we use and disclose it, and how you can access, correct, or make a complaint about it.

    2. Who We Are

    Linkai Digital is an AI business strategy consultancy based in Sydney, Australia.

    Contact: Email: [email protected]
    Sydney, New South Wales, Australia

    3. What Personal Information We Collect

    We may collect the following types of personal information:

    • Identity Data: first name, last name, username, or similar identifier
    • Contact Data: email address, telephone number, and business or billing address
    • Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform
    • Usage Data: information about how you use our website, products, and services
    • Communications Data: enquiries, messages, and correspondence you send us

    We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and we have your consent.

    4. How We Collect Personal Information

    We collect personal information through the following methods:

    • Website inquiry forms and contact forms
    • Lead generation activities, including opt-in forms and landing pages
    • Email and SMS correspondence you initiate with us
    • Cookies and analytics tools on our website (see Section 9 below)
    • Third-party platforms where you interact with our content or services

    5. How We Use Your Personal Information

    We use your personal information only where we have a lawful basis to do so. We will use your personal information to:

    • Respond to your enquiries and provide our services
    • Send you information about our services, updates, or marketing communications by email or SMS (where you have consented or where permitted by law)
    • Improve our website and services through analytics
    • Meet our legal and regulatory obligations
    • Manage our business operations

    We will not use your personal information for a purpose other than the primary purpose for which it was collected, unless you have consented or an exception under the APPs applies.

    6. Disclosure of Personal Information

    We may disclose your personal information to third-party service providers who assist us in operating our business. These include:

    ProviderPurposeLocation
    Go High LevelMarketing automation, CRM, email and SMS campaignsUnited States
    Google Suite (incl. Google Analytics)Business productivity, website analytics, and performance trackingUnited States
    InstantlyEmail outreach and campaign managementUnited States
    Anthropic (Claude / Claude Code)AI-assisted business strategy and content developmentUnited States

    We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the APPs, including through contractual arrangements with these providers.

    By using our website or engaging our services, you acknowledge that your personal information may be transferred to and stored in the United States or other countries, where data protection laws may differ from those in Australia.

    7. Cross-Border Disclosure (APP 8)

    Some of the third-party tools we use store and process personal information on servers located outside Australia, primarily in the United States. Under APP 8 of the Privacy Act, before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.

    Where we cannot ensure equivalent protection, we will seek your consent before disclosing your information overseas, or we will rely on another applicable exception under the Privacy Act.

    8. Automated Decision-Making and AI Tools

    We use AI tools (including Anthropic's Claude) to assist with business strategy, content development, and operational tasks. Where these tools process personal information, we take steps to minimise the data shared and ensure it is handled in accordance with this policy.

    We do not currently use automated decision-making processes that produce legal or similarly significant effects on individuals. If this changes, we will update this policy accordingly.

    9. Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies, including Google Analytics, to collect Technical Data and Usage Data. This helps us understand how visitors use our website and improve our services.

    You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website. For full details, please refer to our separate Cookie Policy.

    10. Data Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

    • Secure access controls for our systems and platforms
    • Use of reputable third-party providers with their own security certifications
    • Limiting access to personal information to those who need it to perform their role

    No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

    11. Notifiable Data Breaches

    We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of an eligible data breach that is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

    12. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

    13. Your Rights Under Australian Privacy Law

    Under the Privacy Act 1988 (Cth), you have the right to:

    • Access the personal information we hold about you (APP 12)
    • Correct personal information that is inaccurate, out of date, incomplete, or misleading (APP 13)
    • Make a complaint about how we have handled your personal information

    To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time (generally 30 days).

    14. Privacy Complaints

    If you believe we have breached the APPs or your privacy rights, please contact us in the first instance at [email protected]. We will investigate your complaint and respond within 30 days.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

    OAIC Website: www.oaic.gov.au
    Phone: 1300 363 992

    15. Marketing Communications

    We may send you marketing communications about our services by email or SMS where you have consented or where permitted under the Spam Act 2003 (Cth) and the Telecommunications Act 1997 (Cth). You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or by contacting us at [email protected].

    16. Changes to This Policy

    We review this policy regularly. Any updates will be posted on this page with a revised "Last updated" date. Where changes are material, we will notify you by email where appropriate.

    17. Contact Us

    For any questions about this policy or to exercise your privacy rights:

    Linkai Digital
    Sydney, New South Wales, Australia
    Email: [email protected]